Welcome to Forexcrow. Please read these Terms and Conditions ("Terms") carefully before using the Forexcrow mobile application or any services offered by Forexcrow Inc. ("Forexcrow," "we," "us," or "our").
By creating an account or using our services, you confirm that you have read, understood, and agreed to be bound by these Terms in their entirety. If you do not agree with any part of these Terms, you must not use our services.
Forexcrow Inc. is a Canadian corporation operating as a registered Money Services Business (MSB) under the Proceeds of Crime (Money Laundering) and Terrorist Financing Act (PCMLTFA). We are registered with the Financial Transactions and Reports Analysis Centre of Canada (FINTRAC) and operate in full compliance with Canadian federal financial regulations.
Forexcrow provides a peer-to-peer currency exchange and escrow platform that acts as a neutral, regulated third party in financial transactions between buyers and sellers. We hold funds securely in escrow and release them only when the agreed transaction conditions have been fulfilled by both parties.
Our registered office is located in Canada. All services are governed by Canadian law.
To register and use Forexcrow you must:
By registering, you represent and warrant that you meet all of the above requirements. If we discover at any time that you do not meet these requirements, we reserve the right to suspend or terminate your account immediately.
We do not knowingly permit minors to register. If we discover that a user is under 18, the account will be terminated immediately and any funds held will be returned in accordance with our compliance procedures.
To access our services you must create an account by providing accurate, complete, and current information. You are responsible for maintaining the accuracy of your account information and must update it promptly if it changes.
As a FINTRAC-regulated Money Services Business, Forexcrow is required to comply with applicable anti-money laundering, anti-terrorist financing, sanctions, fraud prevention, and customer identification obligations.
Depending on the nature, amount, frequency, risk profile, or circumstances of a transaction, we may be required to verify your identity before, during, or after your use of the platform. Verification requirements may include collection and verification of personal information, government-issued identification, liveness verification, source-of-funds information, occupation information, and other documentation necessary to satisfy our legal and regulatory obligations.
We reserve the right to request additional information or documentation at any time, including for enhanced due diligence, ongoing monitoring, fraud prevention, sanctions screening, regulatory reviews, or risk management purposes.
Failure to provide requested information may result in transaction delays, restrictions, suspension of account functionality, cancellation of pending transactions, or account termination.
You are solely responsible for maintaining the confidentiality of your account credentials. You must not share your password or allow any other person to access your account. You must notify us immediately at security@forexcrow.com if you suspect unauthorized access to your account.
We will never ask you for your password. Any communication claiming to be from Forexcrow that requests your password should be treated as fraudulent and reported to us immediately.
By creating an account and using Forexcrow, you consent to receive all agreements, disclosures, notices, communications, transaction records, and other information electronically.
You agree that electronic signatures, electronic records, electronic confirmations, and electronic communications satisfy any legal requirement that such communications be in writing.
You are responsible for maintaining a valid email address and other contact information associated with your account. Notices delivered electronically shall be deemed received when sent.
You may request paper copies of certain records where required by law, subject to applicable administrative fees.
Unless expressly authorized by Forexcrow in writing, each individual may maintain only one personal account on the platform. Forexcrow may permit separate business or organizational accounts where appropriate and subject to additional verification requirements.
Any unauthorized duplicate accounts may be suspended or terminated without notice.
Forexcrow provides escrow services whereby we hold funds deposited by a buyer in a secure escrow account and release those funds to the seller only upon confirmation that the agreed transaction conditions have been fulfilled. The escrow process is as follows:
Forexcrow facilitates peer-to-peer currency exchange transactions between verified users. All exchange transactions are subject to our compliance screening, transaction monitoring, and reporting obligations under PCMLTFA.
Forexcrow acts solely as a neutral escrow intermediary and regulated exchange facilitator. We are not a bank, investment firm, or insurance provider. We do not:
Forexcrow supports the following payment methods, subject to availability and compliance verification:
All payment methods are subject to identity verification and compliance screening before funds are accepted into escrow. We reserve the right to decline any payment method that we determine poses a compliance or fraud risk.
Forexcrow currently supports only payment methods specifically identified within the platform. We do not currently support cash transactions.
Additional payment methods, including digital assets, virtual currency, or other emerging payment mechanisms, may be introduced, restricted, or discontinued at Forexcrow's sole discretion and subject to applicable legal and regulatory requirements.
Forexcrow reserves the right to delay, reverse, cancel, suspend, or investigate any transaction where we reasonably believe there may be fraud, unauthorized activity, payment reversals, chargebacks, mistaken payments, identity theft, sanctions concerns, regulatory concerns, or violations of these Terms.
Users acknowledge that certain payment methods may be subject to recalls, reversals, investigations, or holds imposed by financial institutions or regulatory authorities.
Where a payment is reversed, recalled, disputed, or determined to have been unauthorized, Forexcrow may take any action reasonably necessary to protect users, recover funds, comply with legal obligations, or mitigate losses.
Our transaction fees are disclosed clearly within the app before you confirm any transaction. By confirming a transaction you agree to the applicable fee structure at that time.
Fees are deducted from the escrow amount upon release to the seller. Buyers are advised to account for fees when agreeing on transaction amounts.
We reserve the right to update our fee structure. Any changes will be communicated to users with reasonable notice before taking effect.
You may only use Forexcrow for lawful purposes. All transactions must comply with applicable Canadian law and the laws of your jurisdiction. You represent and warrant that:
You must not use Forexcrow for any of the following:
The buyer is responsible for confirming completion or raising a dispute within the timeframe specified in the transaction terms. Failure to respond within the specified timeframe may result in automatic release of funds to the seller in accordance with the agreed terms. Timeframes are clearly stated before any transaction is confirmed.
If a transaction dispute is raised, Forexcrow may temporarily suspend the release of funds while the matter is reviewed.
Both parties may be required to provide supporting documentation, transaction records, communications, proof of payment, proof of delivery, identity information, or any other information reasonably necessary to investigate the matter.
Forexcrow will review available information and make a good-faith determination based on the facts available at the time of review, applicable laws, platform policies, and risk considerations.
Nothing in this section limits any legal rights or remedies available to users under applicable law.
Forexcrow reserves the right to assess administrative fees for disputes determined to be fraudulent, abusive, frivolous, or made in bad faith.
As a registered MSB, Forexcrow is legally required to file reports with FINTRAC including:
We are legally prohibited from disclosing to you whether a report has been filed in relation to your transactions.
All users and transactions are screened against applicable sanctions lists at registration and on an ongoing basis. If a match is identified, your account will be suspended pending review and we may be required by law to freeze your funds and report the matter to relevant authorities.
We continuously monitor transactions for patterns consistent with money laundering, fraud, structuring, and other financial crimes. Unusual activity may result in account suspension, enhanced due diligence requirements, or reporting to regulatory authorities.
You agree to cooperate fully with any compliance review, including providing additional documentation or information when requested. Failure to cooperate is grounds for account termination.
We may suspend your account at any time without prior notice if:
During a suspension, you will not be able to initiate new transactions. Funds held in escrow will remain protected pending resolution.
We may terminate your account if:
Upon termination, we will handle any funds held in your account in accordance with our legal obligations, which may include returning funds to their source or holding them pending regulatory guidance.
Forexcrow may place temporary holds, restrictions, freezes, or limitations on transactions, accounts, or funds where necessary to:
Users acknowledge that certain reviews may require extended investigation periods and that funds may remain restricted until such reviews are completed.
If an account remains inactive for twelve (12) consecutive months, Forexcrow may classify the account as dormant.
Dormant accounts may be subject to additional verification requirements before reactivation.
Forexcrow may contact users using the last known contact information on file to confirm account ownership and account status.
Where permitted by law, administrative fees may be applied to dormant accounts after reasonable notice has been provided.
Any unclaimed funds shall be handled in accordance with applicable laws governing abandoned property, record retention, and financial services obligations.
You may close your account at any time by contacting us at support@forexcrow.com. Account closure does not affect any obligations arising from transactions initiated before closure. We are required to retain your records for the legally mandated retention period regardless of account closure.
All content, design, software, trademarks, logos, and materials on the Forexcrow platform are the exclusive property of Forexcrow Inc. and are protected by Canadian and international intellectual property law.
You may not copy, reproduce, distribute, modify, create derivative works from, or commercially exploit any part of our platform without our express written permission.
You retain ownership of any content you submit to the platform. By submitting content, you grant us a non-exclusive, royalty-free license to use it solely for the purpose of providing our services.
Forexcrow is committed to operating its platform with reasonable care, skill, and diligence consistent with applicable legal and regulatory obligations.
To the fullest extent permitted by law, Forexcrow shall not be liable for indirect, incidental, consequential, special, exemplary, or punitive damages, including loss of profits, loss of business opportunities, loss of goodwill, or loss of anticipated savings.
Forexcrow shall not be responsible for losses resulting from:
Nothing in these Terms excludes or limits liability for fraud, wilful misconduct, gross negligence, or any liability that cannot be excluded under applicable law.
Where Forexcrow is found legally responsible for a loss, liability shall be limited to the extent permitted by applicable law and proportionate to Forexcrow's direct contribution to that loss.
You agree to indemnify, defend, and hold harmless Forexcrow Inc. and its officers, directors, employees, agents, and affiliates from and against any claims, damages, losses, liabilities, costs, and expenses (including reasonable legal fees) arising from:
These Terms are governed by the laws of Ontario and the federal laws of Canada applicable therein.
Before commencing formal legal proceedings, both parties agree to make reasonable efforts to resolve disputes through good-faith discussions and informal resolution processes.
Where informal resolution is unsuccessful, disputes may be referred to mediation, arbitration, or a court of competent jurisdiction in Ottawa, Ontario, as permitted by applicable law.
Nothing in these Terms limits a party's right to seek urgent injunctive relief, equitable remedies, or any remedy required by law.
For regulatory complaints, users may also contact:
We may update these Terms from time to time to reflect changes in our services, applicable law, or regulatory requirements. When we make material changes, we will notify you through the app at least 30 days before the changes take effect. Your continued use of Forexcrow after that date constitutes your acceptance of the updated Terms.
If you do not accept the updated Terms, you must stop using our services and close your account before the effective date.
If any provision of these Terms is found to be invalid, illegal, or unenforceable by a court of competent jurisdiction, the remaining provisions shall continue in full force and effect.
Our failure to enforce any provision of these Terms on any occasion does not constitute a waiver of our right to enforce that provision in the future.
These Terms, together with our Privacy Policy and any other policies published on the Forexcrow platform, constitute the entire agreement between you and Forexcrow Inc. with respect to your use of our services and supersede all prior agreements, representations, and understandings.
Users acknowledge that Forexcrow provides a technology platform and regulated financial services and does not provide legal, tax, accounting, financial planning, investment, or professional advisory services.
Users are solely responsible for obtaining independent professional advice regarding the legal, tax, regulatory, accounting, or financial consequences of their use of the platform and any transactions conducted through it.
For questions about these Terms, to report a violation, or to submit a legal notice:
Forexcrow Inc.
Email: legal@forexcrow.com
Support: support@forexcrow.com
Website: forexcrow.com
For security concerns or to report suspicious activity:
Email: security@forexcrow.com
These Terms and Conditions are effective as of June 2026 and supersede all previous versions.